Terms & Conditions

Terms and Conditions

We thank you from the bottom of our heart for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.

We at Cake Plus Gift are a group of gifting and celebration enthusiasts. We love our work and try to serve people in their celebrations and have fun doing so.  We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules, and processes. These terms and conditions are not there to intimidate the user but are there so as to minimize the areas of conflict. We have listed these so that the user is aware of the processes and rules that can affect him/her, his/her order, and the recipient.

Please read these Terms and Conditions carefully, clarify them from Customer care if you have any doubts. Be assured that our spirit of working is that everyone should be benefited - our team, our customers and our company.

Terms and Conditions

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood, and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Your use of the Website, services, and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website, including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Cake Plus Gift and these terms and conditions including the policies constitute your binding obligations, with Cake Plus Gift.

By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by the Cake Plus Gift Privacy Policy.

For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. The terms "we", "us", "our" shall mean Cake Plus Gift.

When You use any of the services provided by us through the Website, including but not limited to, (e.g. Customer Reviews), You will be subjected to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates/changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING, OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

Introduction:

1. Cakeplusgift.com website ("Website") is an Internet-based content and e-commerce portal owned and operated Cake Plus Gift, a company incorporated under the laws of India.
2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions, and notices contained in these Terms, as may be posted on the Website from time to time. Cake Plus Gift. at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent, or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Cake Plus Gift. Of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Cakeplusgift.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section (b).

You agree that if any information provided by You that is inconsistent, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is inconsistent, inaccurate, not current or incomplete, or not in accordance with these Terms of Use, We reserve the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse You access to the Website.

Communications:

When You use the Website or send emails or other data, information, or communication to Company, You agree and understand that You are communicating with Company through electronic records and You consent to receive communications via electronic records from the Company periodically and as and when required. The company may communicate with you by email or by such other mode of communication, electronic or otherwise.

Services Offered:

Cake Plus Gift provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise as gifts such as watches, perfumes, sunglasses, belts, and other gift items from various brands. (Collectively, "Products"). Upon placing an order, Cakeplusgift.com shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.

Use of the Website:

You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:

Charges

Membership on the Website is free for buyers. Cake Plus Gift does not charge any fee for browsing and buying on the Website. Cake Plus Gift reserves the right to change its Fee Policy from time to time. In particular, Cake Plus Gift may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event Cake Plus Gift reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance with all applicable laws including those in India for making payments to Cake Plus Gift.

Payment Options

1. How to pay for shopping on Cake Plus Gift?

Cake Plus Gift offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Cake Plus Gift trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You can use Internet Banking and Wallets like Paytm, Mobikwik, Gpay, Phone Pe to make your purchase.

Cake Plus Gift also accepts payments made using Visa, MasterCard, Maestro, and American Express credit/debit cards in India and many other countries.

2. Do you accept international credit cards on Cake Plus Gift?

Yes, we do support international credit, debit cards issued in many countries. Along with it, we provide the option to pay through PayPal which helps you to pay through non-Indian cards.

3. How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and many other countries.

Credit cards

We accept payments made using Visa, MasterCard, and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard, and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

4.  Is it safe to use my credit/debit card on Cake Plus Gift?

Your online transaction on Cake Plus Gift is secure with the highest levels of transaction security currently available on the Internet. Cake Plus Gift uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Cake Plus Gift are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

5. What is a 3D secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "MasterCard Secure Code" services, respectively.

The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

6. How can I get the 3D secure password for my credit/debit card?

You can register for the 3D secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products, and Services may change at Cake Plus Gift discretion.

Payment:

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

1. Lack of authorization for any transaction/s, or
2. Exceeding the present limit mutually agreed by you and between your "Bank/s",

Or

1. Any payment issues arising out of the transaction, or
2. Decline of transaction for any other reason/s.

All payments made against the purchases/services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transactions with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Acceptance of orders:

1. The orders are accepted via the website, Android app, IOs app.
2. Only in case of special requirements we accept orders by mail and Customer care phone.

Exactness Not Guaranteed:

Cakeplusgift.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.

We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.

1. In the Case of flower-related products - the florists use different wrapping paper, baskets, decoration material, so the arrangements are shown on the website look a little different from actual products delivered. Delivery of exactly the same variety or colour of flowers is also subject to availability and freshness. We may choose to deliver a bouquet or basket of the same monetary value due to unavoidable circumstances.
2. In the case of cakes - the bakeries use the pictures as guidelines but they have their own style of preparing the same flavoured cakes. Therefore the cakes though are same flavoured might look different. In case the cake you ordered cannot be delivered due to unavoidable circumstances, we will deliver a similar cake of the same monetary value.
3. In the case of any other products, if we cannot deliver the same products due to unavoidable circumstances, we will deliver a similar product of the same monetary value.

Products and services delivery - Date and Time slots:

The time slots provided at the time of checkout can be selected by the user. These are the preferred dates and time slots of customers. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to doing delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.

1. For day time delivery, delivery time ranges from 10 AM to 7 PM
2. For midnight orders, delivery could be made anytime between 11:00 PM to 11:55 PM.
3. No refund will be made in case orders fails to be delivered within provided time slot.
4. Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be cancelled. No refund will be made in such a case.
5. Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine's Day, Mother’s Day, Rakhi, New year Eve, etc. The order cancellation would not be possible in such circumstances and the order will be executed on consecutive days.
6. Special day deliveries are processed until 52 hours of the requested delivery date and time slots.

Delivery:

Title and risk of loss for all products ordered by you shall pass on to you upon Cake Plus Gift shipment. Thereafter Cake Plus Gift will not be responsible for any loss or damage to the product.

If the recipient receives the products in damaged condition

1. Recipient should check the products delivered (cakes, flowers, any other) before signing the receipt.
2. If the product delivered found damaged, the recipient should refuse to accept it and immediately inform Customer Care.
3. Any issues with the products delivered should be reported within 4 hours of receipt, after that no request for replacement or refund will be entertained.
4. In case of badly damaged products, a replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
5. Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.

Minimalistic and cosmetic damages like –

1. Name/ message on cake not written.
2. Name and message not attached with flowers.
3. Cream of cake/decoration on cake/flowers packaging issues - will not be eligible for refunds/replacements unless they are severely damaged.

Keep as surprise

For orders where Keep as Surprise is selected, we will deliver the order as requested without the receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from Cake Plus Gift’s end. Due to time limitations and the gift items being of perishable nature, therefore, we will attempt our best to have the order delivered within a given timeframe.

Contact Us:

Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to info@Cakeplusgift.com

Customer care - Call us at   +91 – 8464996666

Non-delivery of products:

We will be able to attempt delivery of your order only once. For perishable products, a delivery attempts can be made again subject to our decision and you may be liable for additional delivery charges in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

1. Wrong shipping/delivery address.
2. Premises locked.
3. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
4. Recipient refusing to accept the delivery.
5. Delivered the product at the Gate / Neighbour as per instruction given by the receiver.
6. Recipient not available.

Limitation of Liability:

IN NO EVENT SHALL CAKE PLUS GIFT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.